Missing some thumbnails

Hi,

Our site is very large with over 5000 articles. We noticed some thumbnails are not being generated for some articles. I looked in components/com_customproperties/images and I see that some directories and images have been created but there are missing directories.

The directory has sufficient permissions as the presence of some generated directories would show. I have retried refreshing the thumbnails in the backend a few times, and the old directories are deleted and new ones created, but it never fully populated with all the directories it should.

Any ideas on what is happening? Is it possible that because there are so many directories, the script is timing out before finishing? if so, what settings would i need to change to correct this?

Thanks

I don't think the problem is caused by a timeout issue. Thumbnails are (re)created upon the fist display of the article in the result list, thus only a handful are created at one time.

It'll be helpful to visit your site to troubleshoot the problem. (no need to post it here, send an email please)

Ahh ok, that's good to know.

I turned on error reporting and it came up with this:

<b>Warning</b>: Division by zero in <b>/var/www/vhosts/mysite.com/httpdocs/components/com_customproperties/helper.php</b> on line <b>299</b><br />
<br />
<b>Warning</b>: imagecreatetruecolor() [<a href='function.imagecreatetruecolor'>function.imagecreatetruecolor</a>]: Invalid image dimensions in <b>/var/www/vhosts/mysite.com/httpdocs/components/com_customproperties/helper.php</b> on line <b>621</b><br />
<br />
<b>Warning</b>: imagecopyresampled() expects parameter 1 to be resource, boolean given in <b>/var/www/vhosts/mysite.com/httpdocs/components/com_customproperties/helper.php</b> on line <b>623</b><br />
<br />
<b>Warning</b>: imagejpeg() expects parameter 1 to be resource, boolean given in <b>/var/www/vhosts/mysite.com/httpdocs/components/com_customproperties/helper.php</b> on line <b>626</b><br />
<br />
<b>Warning</b>: imagedestroy() expects parameter 1 to be resource, boolean given in <b>/var/www/vhosts/mysite.com/httpdocs/components/com_customproperties/helper.php</b> on line <b>627</b><br />

Also when I look at the code the height and width of the img is set to 0?

Ahhhhhhh
nevermind. i figured it out. I had set the height to auto... didn't realize it only accepts px...

now it's working

Glad the problem is solved and thanks for the feedback.